STORE POLICY
CUSTOMER CARE
At Counsilman-Hunsaker, we prioritize the satisfaction and well-being of our customers. Our dedicated customer care team is committed to providing exceptional service and assistance throughout your shopping experience. We aim to promptly address any inquiries, concerns, or issues you may have, ensuring that you feel valued and supported.
Whether you have questions about product details, need assistance with the ordering process, or require post-purchase support, our customer care team is here to help.
You can reach us through various channels, including email, phone, or live chat, during our regular business hours. We strive to respond to all customer inquiries in a timely manner and provide accurate and helpful information. Your feedback and suggestions are highly appreciated, as they help us continuously improve our services. We genuinely value your satisfaction and are committed to going above and beyond to ensure your needs are met with the utmost care and professionalism.
PRIVACY & SAFETY
Counsilman-Hunsaker is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure, and private. Our privacy policy has been designed and created to ensure those affiliated with Counsilman-Hunsaker of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.
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For a full version of our Privacy Policy, please visit counsilmanhunsaker.com.
PAYMENT METHODS
We gladly accept payments by:​
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Credit / Debit Cards
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Apple Pay
FULL TERMS OF USE
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Acceptance of Terms: By accessing and using our online store site, you agree to be bound by these terms and conditions. If you do not agree with any of these terms, please refrain from using our site.
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Online Store Use: Our online store is provided for your personal and non-commercial use. You may browse, select, and purchase products available on the site. Any unauthorized use or modification of the site, including its content, is strictly prohibited.
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Order Fulfillment and Shipping: We strive to fulfill and ship customer orders within 7-10 business days. Please note that this timeframe excludes weekends and holidays. We charge a flat shipping rate of $3.95 for each purchase within the contiguous United States. Additional shipping charges may apply for orders outside the contiguous United States or expedited shipping options.
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Refund and Exchange Policy: Due to our revenue going directly to a not-for-profit organization, we cannot offer refunds on products purchased from our online store. However, we are happy to offer exchanges for eligible items. Please contact our customer support team within 7 days of receiving your order to arrange an exchange for defective or damaged products.
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Customer Care: Our dedicated customer care team is committed to providing excellent service and assistance. Please reach out to us for any inquiries, concerns, or issues you may have, and we will strive to respond promptly and provide accurate information.
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Drowning Prevention Giveback Program: While proceeds from our online store benefit drowning prevention associations, please note that sales of our certification courses are not included in this giveback program.
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Intellectual Property: All content on our online store site, including text, graphics, logos, images, and software, is the property of Counsilman-Hunsaker and is protected by applicable intellectual property laws. You may not reproduce, modify, distribute, or use any of the content without our prior written consent.
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Limitation of Liability: Counsilman-Hunsaker and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our online store site, even if we have been advised of the possibility of such damages.
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Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered.
Please read and review these terms and conditions carefully before using our online store site. Your continued use of the site constitutes your acceptance of these terms. We reserve the right to modify or update these terms and conditions at any time without prior notice.