At Counsilman-Hunsaker, we greatly appreciate your support as all proceeds generated from sales goes directly towards the drowning prevention organizations that we support. Due to this circumstance, we regret that we cannot offer refunds on products purchased from our online store. However, we understand that customer satisfaction is of utmost importance, and we are more than happy to offer exchanges for eligible items.

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If you receive a product that is defective or damaged, please contact our customer support team within seven (7) days of receiving your order. We will gladly arrange an exchange of the same product or a suitable replacement, depending on availability. Please note that exchanges are subject to product availability, and if the requested item is out of stock, we will work with you to find an alternative solution. Please ensure that the item is returned in its original packaging and condition. The customer will be responsible for any additional shipping costs associated with the exchange.

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**This refund and exchange policy applies to products purchased from our online store and does not extend to our CPO course offerings. For concerns or inquiries regarding CPO course refunds or exchanges, please refer to the terms and conditions provided for each course or contact your instructor for further assistance. We appreciate your understanding and cooperation in supporting Counsilman-Hunsaker's mission of "Aquatics for Life" through your purchases!